Delivery & Refunds

All orders received by 3pm will be shipped the very same-day. For details on delivery timescales please see below the terms of carriage. By placing an order with you agree and abide with these timescales of carriage.

Estimation on delivery timescales

FREE – 1st Class Post (Not Recorded) – Royal Mail aim to deliver within 1-3 working days, however if the parcel gets lost we can not refund you because we don’t have any possible ways to confirm that the parcel is lost. But  you always should contact us before and let us know.

Recored & Singed For – £3.5 – The delivery time is 1-2 working days within UK , this delivery is recored and and it will require a signature when the parcel arrives to your home, if the parcel gets lost please contact us and we will reship again or refund your money back.

UK Next Day by 1pm – £7.5 – Royal mail aim to deliver next working day by 1pm (excludes weekends and bank holidays) and the price is 7.5 £ , if your order is above £100 then we will ship  it for free.



When you are entitled for a refund or replacement of your order ? 

– We will refund or sent a replacement for FREE  only if we have sent the wrong product by mistake. 
– We will refund or sent a replacement for free when you have selected recorded shipping and the parcel was lost.

We will NOT refund orders which has been shipped with FREE SHIPPING as they don’t have a tracking number and we can NOT prove if you really received the order or not.



We are sorry but we do not allow returns or accept products that have been used, opened or otherwise damaged in any way. Returns can be made only if the wrong product has been delivered and we do not accept returns if the product didn’t work for you because we never claim that these product will work 100%  for you.

If the above timescales have not passed then please do not contact us asking where your delivery is as we will be unable to assist further. However it is advisable that you check with your local postal /sorting office or a neighbour as they may have attempted a delivery and not left a notification card or simply might be holding your order for you to collect.

If the above timescales have passed and you still do not have your order then please contact us including your order ID number and FULL delivery address details. We will be unable to assist unless all of this information is provided and 10 working days from the date of posting has elapsed.




EU International Standard (No Tracking) –  £3.5  – Please allow 3 – 5 working days, this is the strandard shipping and it has no tracking number, which means if the parcel  gets lost in the way we are not responsible. However sometimes it takes up to 10 days to progress through the network.

EU International Tracked & Signed for-  £8.5  – Please allow 3 – 5 working days, the parcel is trackable and the receiver should sign as well, we do offer refund or reship your items if the parcel get lost.